In this week, we have got some idea about an
organization and management. There are five basic components of an organization:
the operational core, operational support, organizational support, top-management
and middle management. Let’s use McDonald for example.
Operational core is the people who directly
deliver the product or service to customers. For instance, cleaner cleans the
table and floor as well as cashier takes order, collects money and packs the meal.
Operational support does not directly server
or deliver goods to customers, but it support the operational core. For
example, people working in quality control, shop maintenance and staff development.
Organizational support is a part to support
the whole organization. For example, human resource hire employee and train
them some basic skills, account department and office service.
Top management is setting the organization
objective and policy, making strategic decision and links the external
environment with the whole organization together. For example, chief executives
and management team.
Middle management is an important part in
an organization; it is because it links these four components together. When
top management decides a new policy or strategy, this team will arrange the
message and tell to all staff. For example, top management decided to change
their brand color from red to black. Middle management will told the operational
core that there is some people will come to the shop to change a new signboard.
To the operational support, they need to make a lot of new signboards. And the
organizational support, they need to plan the changing sequence, and when will
it started and ended.
Each component is important to run the
organization fluently and achieve the objective. Therefore the quality in each
component will affect to the fluency and achievement.
