Introduction to Organizations and Management

In this week, we have got some idea about an organization and management. There are five basic components of an organization: the operational core, operational support, organizational support, top-management and middle management. Let’s use McDonald for example.

Operational core is the people who directly deliver the product or service to customers. For instance, cleaner cleans the table and floor as well as cashier takes order, collects money and packs the meal.

Operational support does not directly server or deliver goods to customers, but it support the operational core. For example, people working in quality control, shop maintenance and staff development.

Organizational support is a part to support the whole organization. For example, human resource hire employee and train them some basic skills, account department and office service.

Top management is setting the organization objective and policy, making strategic decision and links the external environment with the whole organization together. For example, chief executives and management team.

Middle management is an important part in an organization; it is because it links these four components together. When top management decides a new policy or strategy, this team will arrange the message and tell to all staff. For example, top management decided to change their brand color from red to black. Middle management will told the operational core that there is some people will come to the shop to change a new signboard. To the operational support, they need to make a lot of new signboards. And the organizational support, they need to plan the changing sequence, and when will it started and ended.

Each component is important to run the organization fluently and achieve the objective. Therefore the quality in each component will affect to the fluency and achievement.